Hosting Support Glossary Getting Started FAQ Error Codes Contact Support For More Support If you are unable to quickly find the solution you need in our online support area, please fill out our support form. Remember, technical support via the web or e-mail is free for hosting clients. FAQ Here we have compiled a list of commonly asked web hosting questions. We encourage you to browse the list below for answers before contacting our Support Team. About Tivilon What do I need before I can host my web site with Tivilon? What is Tivilon's policy against "spamming" and "bulk e-mailing?" Does Tivilon host "adult oriented" web sites? Does Tivilon host "WAREZ" web sites? What is Tivilon's policy on supporting third party software? How can I update my account contact information? Where can I find a list of what comes with my hosting account? What operating system is on my web server? What web daemon is in use for Tivilon's servers? How can I upgrade hosting plans? How do I contact the Tivilon Support Team? All of this category... Internet Basics Where can I learn more about the Internet and the World Wide Web? How can my business benefit from a web site? What is web hosting and do I need it to have a web site? What is the difference between shared and dedicated web hosting? Where can I learn more about web hosting? How experienced must I be to build a web site? Where should I go if I'd like to take some online classes to learn more about building web sites? How can I perform a traceroute, and why would I need to? How can I perform a ping, and why would I need to? All of this category... Domain Names What is a domain name? What domain name extensions are available to me? How do I get my own domain name? How do I transfer my already existing domain name? How long does domain name registration take? How long does domain name transferring take? How can I tell if my domain name is active with Tivilon? Can I get a domain like "anything.domain.com?" Can I setup a pointer domain? Can I park a domain on Tivilon's DNS? All of this category... E-mail How many e-mail accounts come with my hosting account? How do I setup my e-mail accounts? How do I setup my e-mail software to retrieve and send my e-mail? How do I setup my e-mail aliases? How do I setup a "default" e-mail address? How do I setup my e-mail autoresponders? Is it possible for me to set a vacation message to notify people when I'm away? Does Tivilon provide any mailing list services? I administrate my own mail server. How can I get all mail for my domain forwarded to this server? All of this category... Web Site How can I change my account username and password? How can I check my disk usage? Can Tivilon create my web site for me? Which HTML or web site editor should I use to create my web site? How do I make pages for use on Tivilon? How do I upload files to the web server? What is FTP or File Transfer Protocol and how do I use it? My FTP username and password are rejected. What should I do? Is Anonymous FTP available on my web site? Is Telnet available to me? How do I get my home page to load automatically? I just made a change on my web site, but I do not see the change in my browser. What did I do? I accidentally deleted a file off of my web site. What can I do to restore it? How do I create directories within my web site? How do I set permissions (chmod) on files and directories? How do I password protect files and directories? How do I get a personalized error 404 page? Does Tivilon support Trellix® Web™ extensions? Does Tivilon support MS® FrontPage™ extensions? How do I get MS FrontPage extensions installed, removed or reinstalled to my web site? What types of sites is MS FrontPage good for? Where can I purchase MS FrontPage? All of this category... Statistics What are Analog and raw log statistics? How do I get to my site's Analog or raw log statistics? How often are my stats updated? How do I save my site's Analog or raw log statistics locally? Do my site's Analog or raw log statistics count toward my site disk space? How do I remove my Analog or raw log statistics from my site? How can I run my raw log files through a different analysis tool, other than Analog? Can I password protect my stats directory? All of this category... E-commerce What is e-commerce? What are the components to building an e-commerce web site? What is SSL or Secure Sockets Layer and how does it work? Does Tivilon have a secure commerce server? Can I use Tivilon's secure certificate and SSL connection? How can I use SSL for secure transmission? If I prefer not to use Tivilon's name and my username for the SSL certificate, what can I do? Where can I find additional information about security on the Web? What is shopping cart software? What is a payment gateway? What is a merchant account? Do I need a payment gateway and merchant account to conduct e-commerce? All of this category... CGI What CGI scripts are supported on my web server? To what directory can I upload my scripts? Does Tivilon support server side includes (SSI)? All of this category... Database What database applications are supported on my web site? Phone: 1-866-TIVILON    Fax: 1-877-232-9848    E-mail: Copyright © - Tivilon, Inc. - Legal/Privacy Notices Tivilon, a Baltimore web host, offers Baltimore web design, custom web applications,  corporate identity design for business, & more.