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Web Site
To learn more about Web Site, select a question below or browse down the page to view them all.
- How can I change my account username and password?
- How can I check my disk usage?
- Can Tivilon create my web site for me?
- Which HTML or web site editor should I use to create my web site?
- How do I make pages for use on Tivilon?
- How do I upload files to the web server?
- What is FTP or File Transfer Protocol and how do I use it?
- My FTP username and password are rejected. What should I do?
- Is Anonymous FTP available on my web site?
- Is Telnet available to me?
- How do I get my home page to load automatically?
- I just made a change on my web site, but I do not see the change in my browser. What did I do?
- I accidentally deleted a file off of my web site. What can I do to restore it?
- How do I create directories within my web site?
- How do I set permissions (chmod) on files and directories?
- How do I password protect files and directories?
- How do I get a personalized error 404 page?
- Does Tivilon support Trellix® Web™ extensions?
- Does Tivilon support MS® FrontPage™ extensions?
- How do I get MS FrontPage extensions installed, removed or reinstalled to my web site?
- What types of sites is MS FrontPage good for?
- Where can I purchase MS FrontPage?
How can I change my account username and password?
Your FTP username can't be changed due to the fact that it marks your site's location
on our shared hosting servers. However, you can change your FTP/Imail password. Changing your
password periodically keeps your account more secure and we highly encourage it. Please contact
the Tivilon Support Team with your new password.
How can I check my disk usage?
Contact the Tivilon Support Team to find out
the amount of space your web site is taking up on the web server.
Can Tivilon create my web site for me?
Yes, Tivilon's primary business is building web sites and online applications. To learn more,
see our web site solutions page or contact us at 1.866.TIVILON.
Which HTML or web site editor should I use to create my web site?
You can use any HTML editor that creates standard HTML code, as long as it does
not require server extensions be installed (with the exception of Microsoft FrontPage). Keep in mind,
as the number of available editor programs continues to grow, we are less likely to be familiar with your
specific editor tool. Therefore, we are limited in the support we can offer for specific HTML editors. The
best source of support for your editor is the manual, the help files, and the technical support provided by
the product's company.
If you are rather new to web development, we recommend you purchase
Microsoft FrontPage, a rather
easy to use WYSIWYG application.
How do I make pages for use on Tivilon?
We have put together an in-depth getting started guide to teach you
the file naming rules, important conventions, etc. available here.
How do I upload files to the web server?
You can use a FTP (File Transfer Protocol) application or MS FrontPage to
publish your web site from your computer up to your account on our server. Refer to your
application's manual or help files for specific information on transferring your files to the
web server.
What is FTP or File Transfer Protocol and how do I use it?
FTP is the simplest way to exchange files between computers on the Internet. Like
the Hypertext Transfer Protocol (HTTP), which transfers displayable Web pages and related files,
and the Simple Mail Transfer Protocol (SMTP), which transfers e-mail, FTP is an application protocol
that uses the Internet's TCP/IP protocols. FTP is commonly used to transfer web page files from their
creator to the computer that acts as their server for everyone on the Internet. It's also commonly
used to download programs and other files to your computer from other servers. To learn
how to use it, refer to our FTP getting started guide.
My FTP username and password are rejected. What should I do?
Our web hosting servers are case sensitive, therefore you will need to enter your
username and password exactly as they were assigned to you. Here are a few things
to check if your FTP client is rejecting your login information.
- Try retyping your username and password, both. Even if your program says the password
is wrong, it very well may be that your username is mistyped.
- Check to make sure that there are no spaces before, within, or after your username
and password.
- Double-check the case (upper and lower) of each character in your username and password.
- Copy and paste your username and password into an ASCII editor (like Notepad) so that
you can double-check that you are reading the characters correctly. Sometimes fonts are
not clear.
If several attempts continue to produce the same results, be sure to write down the exact
error code and at what point in the login process you are getting the error, and contact the
Tivilon Support Team.
Is Anonymous FTP available on my web site?
Tivilon has disabled anonymous FTP from our shared web servers
for security reasons. If you need anonymous FTP, please contact us at 1.866.TIVILON for
dedicated server pricing.
Is Telnet available to me?
Tivilon has disabled telnet from our shared web servers
for security reasons. If you need telnet, please contact us at 1.866.TIVILON for
dedicated server pricing.
How do I get my home page to load automatically?
Name the home page of your site index.html, index.htm, index.asp, index.shtml, index.shtm, default.htm, or
default.asp. These are also the names that need to be assigned the home page of any directory on your web site. Note
that if you have multiple index or default files in a directory, only one can load for that directory's home page. The
server will serve the page that is listed first in the above list.
I just made a change on my web site, but I do not see the change in my browser. What did I do?
Here are a couple of things to try out, in the following order,
until you find the solution:
- While you have the file you changed open in your web browser, click on the "refresh" or
"reload" button on the toolbar of your browser.
- While you have the file you changed open in your web browser, hold down the "shift" key
on your keyboard, and at the same time click on the "refresh" or "reload" button on the toolbar
of your browser.
- Clean out your web browser's cache, then close down your web browser, and reopen it. You
may even want to go as far as disconnecting from the Internet or restarting your computer.
- If all of the above suggestions fail, contact your Internet Service Provider (ISP) and
double-check that they aren't using any type of web caching on their servers (or proxy servers).
Some ISPs use web caching on the servers you connect to the Internet through to make your
connection to the Internet appear faster than it really is. These servers cache frequently
accessed web files, so that the next time someone wishes to view that file, and they are connected
to the Internet through that server, they will load an old cached copy of a file on the ISP's
server and not the newer copy on the hosting company's server. If your ISP does use web caching,
ask them how often they clear it. (That will be the amount of time you will have to wait each time
you wish to view a changed file in your web browser through that particular ISP. If this is the case,
you may want to consider switching to an ISP that does not use web caching).
I accidentally deleted a file off of my web site. What can I do to restore it?
If you deleted a file off of your web site, you will need to restore it from a backup copy
that you have on your PC. It is vital that you have a local backup of your
site saved for such reasons. Every time you
make a change to your web site, you will need to back up the data to your PC, so that
you have identical files in both locations.
Tivilon does not provide backup or restore of customer files to the web server.
How do I create directories within my web site?
If you connect to your web site via FTP, use the "create a directory" or "MkDir"
button while in the directory that you want the new directory placed in. After clicking
the button, you'll be prompted to give the directory a name.
If you connect to your web site via MS FrontPage, right-click with your mouse on the directory
you want the new directory placed in, and choose "New Folder" from the drop down menu. You
will then be prompted to give the directory a name.
How do I set permissions (chmod) on files and directories?
You will need to request that the proper permissions be set on your
web site by contacting the Tivilon Support Team. Once
we change the permissions on your web site, you do not have to set permissions or chmod any files or
directories. There is no additional charge for Tivilon to activate CGI scripting on your web site.
How do I password protect files and directories?
To password protect a directory, simply create the directory, then contact the
Tivilon Support Team to get password protection put in place for this
directory. Note that the username and password assigned must be the same as your login information for your
web site.
Should you want specific files password protected or unique usernames and passwords for access, then you will
need to setup a database on your web site and make calls to that database from username/password form fields.
How do I get a personalized error 404 page?
First, create the file on your web site and give it any name and location you choose. Then,
simply contact the Tivilon Support Team with the name and location
of the file on your site and we will enable the page to load for 404 errors. Once this is in place, do not
change the name or location of the file. You can, however, change the file's contents at any time.
Does Tivilon support Trellix Web extensions?
Currently, Tivilon does not support Trellix Web extensions.
Does Tivilon support MS FrontPage extensions?
Yes, Tivilon supports MS FrontPage 2000 server extensions. Should you need more
recent extensions, please contact the Tivilon Support Team. To learn
how to use MS FrontPage, refer to our FrontPage getting started guide.
How do I get MS FrontPage extensions installed, removed or reinstalled to my web site?
Simply contact the Tivilon Support Team, and
let us know what you need done.
What types of sites is MS FrontPage good for?
MS FrontPage is great for companies that want to manage their own web site, and are familiar
with the MS Office suite of tools. You get pre-installed themes, clipart, etc. and easy
file management. Customization of graphics, themes, etc. is limited. You also have the ability to let
your site grow with your business, and make modifications to the web site using the WYSIWYG or HTML editors.
Where can I purchase MS FrontPage?
MS FrontPage is available at your local computer retail store or online. Here are
some places to begin your comparison shopping:
MS FrontPage comes stand-alone or is available with MS Office Professional or Developer editions.
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