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E-mail
To learn more about E-mail, select a question below or browse down the page to view them all.
- How many e-mail accounts come with my hosting account?
- How do I setup my e-mail accounts?
- How do I setup my e-mail software to retrieve and send my e-mail?
- How do I setup my e-mail aliases?
- How do I setup a "default" e-mail address?
- How do I setup my e-mail autoresponders?
- Is it possible for me to set a vacation message to notify people when I'm away?
- Does Tivilon provide any mailing list services?
- I administrate my own mail server. How can I get all mail for my domain forwarded to this server?
How many e-mail accounts come with my hosting account?
Tivilon provides fully compliant POP3 e-mail accounts that can be used to send and
receive e-mail from any connection to the Internet.
Each hosting account is allotted 10 MB
of disk space to store e-mail on the server. Any POP3 e-mail accounts set up, must all share this same
storage space. Use a POP3 e-mail client (login information below) to retrieve your
e-mail on a regular basis, so that you do not use up your space. Additional e-mail storage space is available
for an additional fee.
See the chart below to determine how many e-mail accounts
you receive with your hosting account.
| Tivilon Too |
5 |
| Bronze |
10 |
| Silver |
20 |
| Gold |
50 |
| Bronze E-com |
10 |
Additional POP3 e-mail accounts are available. Please
see the hosting add-ons page for current pricing.
How do I setup my e-mail accounts?
Following are step-by-step directions on setting up your POP3 e-mail accounts. Wherever
you see brackets [] in the directions, fill in the blank with your account's information instead.
- Go to http://mail.tivilon.com:8383 in your
web browser.
- Enter [Account Username]@[Domain.com] for your mail username. (This will log you into the master account).
- Enter your Account Password for your mail password. (This is case sensitive, the username is not).
- Once logged in, go to "User Administration."
- Click on "Add."
- Give the user a "UserID." (This is the alias for the e-mail address).
- Insert the "First Name" and "Last Name" for the individual checking the POP3 account. (This is only
retained so if the user sends mail through the web interface, IMail knows who to send the message from).
- Give this user a "Password" and confirm it.
- All other fields should be left blank and will default to the typical settings when you click "Save."
- All done. We recommend you send a test message from an e-mail account you already have to the new [UserID]@[Domain.com] then
log into your account (using the directions below) and make sure it is working. The e-mail account should be working as soon as
you click "Save."
To check your e-mail in the web interface, follow these instructions:
- Go to http://mail.tivilon.com:8383 in your
web browser.
- Enter in the new [UserID]@[Domain.com] for your mail username. (This will log you into the new user's account).
- Enter your in the password you established when setting up the user. (This is case sensitive, the username is not).
- Once logged in, you will find options on the main menu for reading and composing e-mail.
How do I setup my e-mail software to retrieve and send my e-mail?
Please refer to your e-mail client's manual or contact the
Tivilon Support Team if you are unable to set up your POP3
e-mail accounts following the appropriate directions below. (We have provided directions for the most
commonly used POP e-mail clients. AOL accounts cannot receive POP3 e-mail). Wherever
you see brackets [] in the directions, fill in the blank with your account's information instead.
Microsoft® Outlook™ Get 2000
- Choose "Accounts" from the "Tools" menu.
- Click "Add" and choose "Mail."
- Enter your "Display Name." (This is what you want to appear when sending messages).
- Enter the "E-mail Address," [UserID]@[Domain.com]. (This is the return address that will appear when sending messages).
- Choose "POP3" as your "Server Type." Enter "mail.tivilon.com" as your "Incoming Mail" and "SMTP" servers.
- Enter the [UserID]@[Domain.com] you specified when you set up the account for the
"Account Name." (Be sure to put in the complete e-mail address).
- Enter the "Password" you specified when you set up the account.
- Complete the setup process with responses appropriate to your computer and your preferences.
- Once you have finished the setup process, choose "Accounts" from the "Tools" menu.
- Left-click once on the new POP account, and choose "Properties."
- Go to the "Servers" tab.
- Check the box at the bottom that says "My server requires authentication."
- Click "Settings."
- Check the button to "Use same settings as my incoming mail server."
- Click "Ok," then "Apply," then "Close."
Qualcomm® Eudora™ Get v5.1
- Choose "Options" from the "Tools" menu.
- Click "Getting Started."
- Enter your "Real Name."
- Enter the "Return Address," [UserID]@[Domain.com].
- Enter mail.tivilon.com for your "Incoming" mail server.
- Enter the [UserID]@[Domain.com] you specified when you set up the account for the
"Login Name." (Be sure to put in the complete e-mail address for the login name).
- Enter mail.tivilon.com for your "Outgoing" mail server.
- Make sure "Allow authentication" is checked, then click "Ok."
Netscape® Mail Get v6.2
- Choose "Mail & Newsgroups" from the "Tasks" menu in Netscape Navigator (the browser window).
- If this is your first POP account for Netscape Mail, you'll see an Instant Messenger window pop up. Click "Cancel,"
unless you wish to set this up.
- If this is your first POP account for Netscape Mail, the "Account Wizard" will automatically display. If this does
not appear, choose "File," then "New," then "Account" from the toolbar.
- Click the button for "ISP or e-mail provider." Click "Next."
- Enter "Your Name."
- Enter the "E-mail Address," [UserID]@[Domain.com]. (This is the return address that will appear when sending messages). Click "Next."
- Choose "POP" as your "Server Type." In both "Server Name" fields, put "mail.tivilon.com." Click "Next."
- Enter the "User Name" (with a percentage sign instead of the @ symbol), [UserID]%[Domain.com]. (Only
you will see the percentage sign. You will still tell people to e-mail you at your address with the @ symbol). Click "Next."
- Put whatever you'd like in to the "Account Name" field. This is just for e-mail account management on your PC. Click "Next."
- Verify the information and click "Finish."
- From the main toolbar in Netscape Mail, choose "Mail & Newsgroups Account Settings" from the "Edit" menu.
- Click on "Outgoing Mail (SMTP)" on the left.
- Change the "User Name" to [UserID]%[Domain.com].
- When you send or receive mail, make sure to use the same "Password" you specified when you set up the account.
How do I setup my e-mail aliases?
Following are step-by-step directions on setting up your e-mail aliases. Wherever
you see brackets [] in the directions, fill in the blank with your account's information instead.
- Go to http://mail.tivilon.com:8383 in your
web browser.
- Enter [Account Username]@[Domain.com] for your mail username. (This will log you into the master account).
- Enter your Account Password for your mail password. (This is case sensitive, the username is not).
- Once logged in, go to "Alias Administration."
- Click on "Add."
- Specify the "AliasID." (This is the alias name).
- Specify the "Destination" e-mail address(es). (These are the addresses that the alias will forward mail to
when someone sends a message to the [AliasID]@[Domain.com]. This is a great way to have multiple people
in your organization receive group e-mails, or to give one person several aliases without having to make them
check a separate e-mail box for each one).
- All other fields should be left blank and will default to the typical settings when you click "Save."
- All done. We recommend you send a test message from an e-mail account you already have to the new [AliasID]@[Domain.com] then
log into the Destination e-mail address and make sure the forwarding is working. The alias should be working as soon as
you click "Save."
How do I setup a "default" e-mail address?
A default e-mail address "catches" all mail sent to e-mail addresses on your domain that do not
exist as POP3 accounts or aliases and forwards them to a destination address. For instance, if someone e-mails you at a misspelt
address, it will still reach you at the default e-mail address. Also, this allows you to send e-mail from an address
that you do not have set up in the mail interface, and be certain that if the recipient sends a "reply" message, that
you'll get it.
The default e-mail address is not working until you set it up. When the default address has not yet
been setup, the sender will receive a bounce-back e-mail message that the user does not exist. Follow the instructions
below to set up your default e-mail address.
- Go to http://mail.tivilon.com:8383 in your
web browser.
- Enter [Account Username]@[Domain.com] for your mail username. (This will log you into the master account).
- Enter your Account Password for your mail password. (This is case sensitive, the username is not).
- Once logged in, go to "Alias Administration."
- Click on "Add."
- Specify the "AliasID" as "nobody" spelt exactly like that.
- Specify the "Destination" e-mail address as where you'd like to "catch" all the mail for users that do
not exist.
- All other fields should be left blank and will default to the typical settings when you click "Save."
- Click "Menu" to return to the main menu.
- Click "Change Mail Forwarding Information."
- On this page put nothing but the same e-mail address you specified as the Destination when you added alias "nobody."
- All done. We recommend you send a test message from an e-mail account you already have to a [NonExistantID]@[Domain.com] then
log into the Destination e-mail address and make sure the forwarding is working. The default forwarding should be working as soon as
you click "Save."
Note that the Destination e-mail address you specify must already be set up and working for the default e-mail address
to function properly.
How do I setup my e-mail autoresponders?
Following are step-by-step directions on setting up your e-mail autoresponders. Wherever
you see brackets [] in the directions, fill in the blank with your account's information instead.
- Go to http://mail.tivilon.com:8383 in your
web browser.
- Enter [Account Username]@[Domain.com] for your mail username. (This will log you into the master account).
- Enter your Account Password for your mail password. (This is case sensitive, the username is not).
- Once logged in, go to "User Administration."
- Click on "Add."
- Give the autoresponder a "UserID." (This is the alias for the e-mail autoresponder).
- Insert the "First Name" and "Last Name" that will be returned with the autoresponse.
- Give this autoresponder a "Password" and confirm it.
- All other fields should be left blank and will default to the typical settings when you click "Save."
- Click "Logoff" to exit the web interface.
- Click the "Logon" link to return to the sign-in screen.
- Enter [Autoresponder Username]@[Domain.com] for your mail username.
- Enter your Autoresponder Password for your mail password.
- Once logged in, go to "Auto Response."
- Enter an e-mail address that the sender's message should forward onto, after the autoresponse is sent back to them. (This
is so that you are able to read the message sent to the autoresponder address).
- In the text box, type a generic autoresponse that anyone writing to this address will get. If the box is completely
empty, no message will be sent.
- We recommend you send a test message from an e-mail account you already have to the new [AliasID]@[Domain.com] then
see if you receive the automatic reply. The e-mail autoresponder should be working as soon as
you click "Save."
Is it possible for me to set a vacation message to notify people when I'm away?
Yes, you can. Following are step-by-step directions on setting up your vacation message. Wherever
you see brackets [] in the directions, fill in the blank with your account's information instead.
- Go to http://mail.tivilon.com:8383 in your
web browser.
- Enter [UserID]@[Domain.com] for your mail username of the account you'd like to set the vacation message for.
- Enter your the Password you check this account with for your mail password.
- Once logged in, go to "Change Vacation Message."
- In the text box, type your away message that anyone writing to this address while you are away will get. You
can also continue to check the mail sent to this account, if interested, without
interrupting the vacation message.
- We recommend you send a test message from an e-mail account you already have to the [UserID]@[Domain.com] then
see if you receive the automatic vacation message reply. The vacation message should be working as soon as
you click "Save."
- When you return from vacation, simply follow the steps above again, and delete all content from
the text box. If the box is completely empty, no message will be sent.
Does Tivilon provide any mailing list services?
Tivilon does not provide mailing list services due to the amount of network traffic
congestion they cause.
I administrate my own mail server. How can I get all mail for my domain forwarded to this server?
In order for Tivilon to point your mail services to a mail server other than our mail
server (with which POP3 e-mail accounts come with your plan), you need to contact the
Tivilon Support Team with your contact information (including
an e-mail address that does not end in the domain name for which you are changing the mail records), the
domain name, the mail server's name (i.e., mail.domain.com), and the mail server's IP address. After we
receive the request, please allow for one to two business days for us to process your request. (You
can schedule a DNS change time with us in advance, if you'd like). Please be
patient during this process as we can't speed up the refresh speeds set up on all the name servers (DNS)
across the Internet.
Here are some suggestions to help you reduce the risk of lost or bounced mail during
the propagation time:
- Test your mail server before you request that we make the MX record change.
- First request that we set up a secondary MX record for your mail to go to a location on your mail server. After
this request is completed, ask that we change the primary MX record for your domain name. During the two
or so days that the primary MX record is propagating, mail will fall through to the secondary MX record and you
will still be receiving your e-mail.
- If a majority of your e-mail comes in Monday through Friday, request that Tivilon makes the change for you
late in the day Friday so that the two day propagation period is complete by Sunday evening (and before the start of
the next work week).
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