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Infrastructure
Tivilon servers are managed in a Equinix IBX (Ashburn, VA) Data Center. MAE-East, the
largest hub in the U.S. internet, is located one hop from our Data Center. This means your data takes less geographical
hops and is greatly sped up in its transfer rate to the requesting party.
The following is a description of the infrastructure that we receive in the Equinix data center. All of these features
combine to reduce any single points of failure that may cause a site to go or stay down. An Equinix
data center tour is also
available online, if you really want to be impressed.
Physical Security
- Perimeter alarms, closed-circuit TV monitors, individual PIN numbers, biometric hand scans, onsite
security teams and man traps are in place to protect against unauthorized access to key areas of the facility
- Seismic bracing, bullet-proof exterior walls and concrete barriers along the facility's perimeter protect
against earthquakes and other disasters
- Multi-zoned, dry pipe, water-based fire suppression systems protect against damage to equipment in
the event of an emergency
- Tightly sealed conduits and moisture barriers along all exterior walls, including dedicated
pump rooms, drainage systems, and moisture detection sensors protect against flooding
- Anonymously marked cabinets with individual locks
- Overhead cable management systems
- Overhead cable management systems
- Biometric hand geometry readers and pass code required at four consecutive points to access the final destination
- Anonymously marked cabinets with individual locks
- Fiber vaults are permanently locked with proactive monitoring and alarming
- Constant monitoring of facility by security officers
- Visitors to the facility are screened and escorted
- All areas monitored by closed circuit television, utilizing motion-detection, and archived to disk
- Exterior of building is fully anonymous and without windows
- Exterior walls are bullet resistant
- Entire perimeter bounded by concrete bollards/planters
- Silent alarm and automatic notification of appropriate law enforcement officals protect all exterior entrances
- Closed circuit television integrated with access control and alarm system
- All equipment is checked on arrival
- Shipping/receiving area is walled off from co-location areas
- Fire suppression is handled by multi-zoned, dry pipe, water-based fire system
- Facility is located above-sea level without any basement to avoid flooding
Network Security
- Servers sit behind a firewall to protect against unauthorized access
- Tivilon monitors industry mailing lists and publications to stay informed of potential security threats and the latest patches to prevent them
- Tivilon provides SSL for secure transactions to our E-commerce hosting customers
Redundancy of Power & Air Conditioning
- N+1 redundancy on all power systems to ensure that failure in one area will not cut off power to the entire facility
- Dual power distribution raceways provide redundancy against failure of power within a line running to our server cluster
- Battery and UPS power for at least 7 minutes with the facility at full capacity
- Power generators are fully operational within 8 seconds and can run for up to 48 hours at full load capacity, with multiple fuel providers
- Air temperature and humidity are kept at a constant level throughout the facility to prevent damage to any machine
Monitoring & Support
- Tivilon provides round-the-clock server monitoring, in addition to Level 3's 24/7/365 network monitoring
- Tivilon monitors processor, memory, and hard drive space so that we can anticipate the need for upgrades in advance
- Tivilon offers customers both raw log files
and Analog
statistics so our customers can also watch for uncommon traffic behavior patterns
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